Returns & Exchanges
If you are not completely satisfied with a F1rst Creations purchase or gift for any reason, please review our return, refund, and exchange policies for F1rstcreations.com orders. Merchandise must be returned in unworn, unused, and undamaged condition.
Please note that all returns are subject to validation and approval at F1rst Creations’s discretion.
In the case of incorrect items shipped or damaged during shipment, please contact our Customer Care Team HERE.
Returns & Exchanges
F1rstcreations.com Online Purchases
Requests for refund must be accompanied by a valid proof of purchase. Refunds will be made in the same form of payment as your purchase was made. If we receive your item by mail within 31-60 days of purchase, or if your item was paid for with a F1rst Creations Gift Card or merchandise credit and we receive it within 60 days of purchase, you will receive a full refund in the form of an E-Gift Card for the item which may be redeemed iat F1rstcreations.com. We do not accept returns made after 60 days of purchase date. Your refund will include the cost of the item, plus any applicable sales tax, less the cost of return shipping if applicable.
Please note that due to the intimate nature of swimwear, such items must be unworn with all the tags and hygiene strip intact to be eligible for a refund or exchange. All worn, damaged, used, and final sale items cannot be returned or exchanged. Shipping & handling costs and other charges are non-refundable.
F1rstcreations.com Orders - Return By Mail in the United States
F1rstcreations.com orders shipped to a U.S. address may be easily returned by mail if returned in accordance with the F1rst Creations Return & Exchange Policy. Items shipped outside of the returns window may not be returned to you. Exchanges would require you to place a new order and utilize whatever refund given.
To return merchandise purchased on F1rstcreations.com please use one of the following methods:
Prepaid Return Label
If a prepaid return label is provided, affix the prepaid label to the outside of your package, make a note of the tracking number, and leave the package with USPS. Please indicate on your packing slip the reason you are returning the item(s) and enclose the packing slip in the package. Shipping charges are prepaid, and no additional postage is required. However, an $8.00 shipping charge will be deducted from your refund. This service is only available within the continental U.S. Please allow approximately 2 weeks for processing. Additional delays may occur. You will receive an email confirmation once your return has been processed.
Ship On Your Own
U.S. customers may return online purchases made within the continental U.S. by first-class mail to the address below, at their expense. We will process your return and issue a refund as soon as we receive your package. Please use a trackable and insured shipping method.
Final Sale Items
Terms and conditions listed on F1rst Creations Gift Cards apply. Please ask a customer service representative for assistance.